RETURN POLICY

US RETURN 

We will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand-new, unused condition, with all original product packaging (including tags), and any safety seals unbroken.

If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.

Original order shipping charges will not be refunded. Gift returns will be refunded to the original purchaser. Be sure to keep a record of your tracking number. We are not responsible for your return until it is received at our distribution center.

After we receive your returned package, we will process your refund within 2 weeks.

US RETURN PROCESS

To return items for the following reasons, please use our Information Request Form or contact us via the chat bubble found at the bottom right of the website (Monday–Friday, 8am–4pm CST).

• Received items not ordered
• Defective or damaged product
• All airbed returns

For all other reasons, you will need your UPS tracking number, which can be found in your order confirmation email.

Option 1: Use the Link in Your Shipping Email

• Open your shipment confirmation email.
• Click the UPS tracking link.
• Follow the prompts to request a return label.

Option 2: Enter Your Tracking Number Manually

If you don’t have the email link, you can still start your return using your UPS tracking number.

1. Add your full UPS tracking number beginning with 1Z to the end of the URL.
2. Follow the prompts to request a return label if your shipment is eligible.

Example tracking link format:

Replace the example tracking number with your own tracking number.

There is no cost for using the UPS return label for sizing issues or if the product description is inaccurate. If you are returning a product for another reason, you will be charged $15.00 for using the UPS return label. This amount will be deducted from your refund.

Place your product in the original shipping box, seal the box, attach the return label to the box, and drop it off at any UPS location.

EXCHANGES

If you need a different size, color, or product, please return your item(s) for a refund and place a new order at your convenience. Placing a new order before receiving your refund ensures that you will get your new item quickly while the item is still in stock.

MEXICO RETURN PROCESS

Return Window
Returns are accepted within 30 days of delivery. Items must be brand-new, unused condition, with all original packaging and all tags attached and any safety seals unbroken.

Items Not Eligible for Return

• Final-sale items
• Products showing signs of use, damage, defective or missing components

How to Start a Return
Our team will provide return instructions within 3–5 business days.

Refunds
For international orders, duties, import taxes, VAT, customs charges, and related fees are non-refundable once the order has been fulfilled. Eligible merchandise refunds will be processed according to Kelty’s return policy. Once the return is received and inspected, the refund will be processed to the original payment method within 2 weeks.

Damaged or Defective Products
We will arrange a replacement or refund as appropriate.

Exchanges
We do not currently offer exchanges.

Order Cancellations
Once an order has been placed, cancellation may not be available.